ARTHEMISREWARDS
GUIDE · APP AND WEB PANEL

Everything you need to use Arthemis Rewards

It works the same in the Arthemis Rewards app (iPhone and Android) and in the web panel at wallet.arthemisstudio.com. Here are the steps with the same names you'll see on screen.

GET IT ONGoogle Play

🚀Getting started

  1. Create your free account: in the app tap Create a free account, or on the web go to /registro. You get 14 days with every Growth plan feature, no credit card.
  2. Create your card: in the app, Home → + New card; in the panel, My cards → New card. Enter your business name and choose the program: Stamps, Points or Cashback.
  3. Upload your logo in Design. With a logo, the card can be saved to Apple Wallet and Google Wallet.
  4. Check the real preview: it's exactly what your customer sees on their phone.

📲How customers save it

  1. Each card has a link and a QR code. Share them on WhatsApp or social media, or print the poster for your counter (on the card: 🖨️ Printable poster).
  2. The customer opens the link, enters their name and phone and taps Add to Apple Wallet or Save to Google Wallet. No app to download.
  3. The page has an A+ Larger text button for people who need bigger text.
  4. From the pass, customers can leave their email and birthday in 🎁 Special offers to get gifts.

🎁Program types

  1. Stamps: each visit adds 1 stamp. When they reach the goal (e.g. 8 stamps) they earn their reward.
  2. Points: each purchase adds points (set a default per scan, or type the amount at the counter).
  3. Points with multiple rewards (catalog): in Design → Rewards program → Multiple rewards add levels, e.g. 500 = free drink, 1000 = free meal. When they reach each level the customer gets an alert in their Wallet (you can write your own message). Redeeming deducts only that reward's points.
  4. Cashback: the customer earns a % of each purchase as money balance (you choose the % and currency). At the counter you enter the purchase amount and the app shows how much they earn; later they use part or all of their balance. The balance doesn't expire.
  5. Important: if customers already have a balance, you can't switch a card to/from cashback (12 points would become $0.12). Create a new card instead. Cashback is added and redeemed from the app; one-time codes don't apply to cashback.

📷Scanning at the counter

  1. In the app open the Scan tab. Point the camera at the customer's pass QR, or type their short code or the last 4 digits of their phone.
  2. Tap Add 1 stamp (or the points / purchase amount for cashback). To redeem: Redeem reward, the catalog reward, or Use balance.
  3. Then tap 📷 Scan another customer; if you don't tap anything, the scanner reopens by itself in a few seconds.
  4. Made a mistake? Tap Undo (you have 2 minutes). After that, a manager can fix it in the customer's profile.
  5. Anti-fraud: in Design → Rewards program set a maximum per purchase and minimum minutes between stamps for the Scanner role.

👥Your customers

  1. In Customers you see everyone with their progress. Filters: Reward ready, Halfway, 30 days away (also 60 and 90).
  2. In each customer's profile: add, redeem, Fix balance (with a reason), history with undo, send their card by WhatsApp, and delete or block.
  3. Import your list from Excel/CSV (columns: name, phone, email, stamps or points, accepts promotions, birthday) and Export to Excel.

📣Campaigns (promotions)

  1. A campaign is a message that shows on your customers' lock screen, inside their card.
  2. On the card → Campaigns: 1) choose the message, 2) who gets it (Everyone, Away for a month, Have a reward, Halfway there), 3) Right now or Schedule, and how long it lasts (1, 3, 7 or 14 days).
  3. Only customers who agreed to receive promotions get them; anyone can unsubscribe in one tap.

🤖Automations

  1. Turn them on in the card → Campaigns → Automations. Each one has an editable message (you can use {nombre} and {negocio}).
  2. Welcome: reaches new customers within their first 7 days.
  3. Birthday: on their birthday (if they left it on their card).
  4. We miss you: to anyone who hasn't come back in 30, 60 or 90 days (you choose).
  5. Ask for a Google review: 1 hour or more after their visit 1, 2 or 3 (you choose). Needs your Google review link in Design → Contact and socials. Under Google's rules it's sent to every customer (you can't filter to only happy ones).
  6. Automations go out from 10 am to 8 pm (Houston time); a visit at 7:30 pm gets its message the next morning.

🎨Card design

  1. Colors, logo and stamp style (circle, star, coffee, scissors, your logo and more). Cover: a photo of your business; with visual stamps, the stamps are drawn over the cover.
  2. Front: 2 fields with free labels. Use the shortcuts (Promotions, Important, Restrictions, Benefits, Hours…) or type your own.
  3. Extra fields: hours, wifi, menu, social… on the front or the back.
  4. Simple pass (easier to read): for customers with visual difficulties, the front keeps only progress, reward and promotion; everything else moves to the back.

📍Branches and nearby alerts

  1. In Location add up to 10 branches (Apple Wallet limit): paste the Google Maps link (Share → Copy link) or use Add where I am.
  2. The card shows up on the customer's lock screen when they pass near any branch. Each customer can turn this alert off from their card.

🛡️Team and security

  1. Invite your team in Account → Team (panel: Team). Roles: Owner, Admin, Manager and Scanner (Scanner only adds and redeems; can't see full phone numbers or delete anything).
  2. Turn on 2-step verification in Account → Profile and security.

📈Tools to grow

  1. Referrals: customers invite friends from their card and both earn (in Rewards program).
  2. One-time codes: QR codes that add stamps only once, great for deliveries or events (not for cashback).
  3. Reports: visits per week and your top 10 customers.

🔔Notifications

  1. The app alerts you when a new customer saves your card (accept the notifications permission when you sign in).
  2. On iPhone, each phone controls Wallet alert sounds: Settings → Notifications → Wallet → Sounds.
  3. In the app you can turn on Larger text in Account.

💳Plans and account

  1. Free plan: 1 card, up to 10 new customers a month and 1 campaign a month. Other plans add cards, team and campaigns: see Pricing.
  2. Plans are managed from the web panel. To delete your account: Account → Delete my account (or these steps).
Stuck? Message us on WhatsApp and we'll help.Message on WhatsApp
💬